Incognito Software Systems, a provider of service orchestration and network intelligence solutions, has launched 'NEXA,' an AI-based automation platform. NEXA supports operational automation and improved customer experience by integrating and analyzing operational data from broadband service providers.
Key points
•Incognito's NEXA provides real-time and predictive insights by integrating network, device, service, and subscriber data.
•By combining AI and cross-platform observability, it ensures end-to-end visibility and enables proactive operations.
•It supports operational cost reduction and improved customer experience through features like predictive intelligence and closed-loop automation.
Incognito Software Systems, a global provider of service orchestration and device management solutions, announced the launch of 'NEXA,' an AI-based network intelligence and automation platform. NEXA features the integration of network, device, service, and subscriber data into a single intelligence layer, providing real-time and predictive insights.
As service providers increasingly rely on subscriber experience as a core competitive advantage for differentiation, the ability to quickly detect and resolve issues in complex network environments has become crucial. NEXA addresses this challenge by combining cross-platform observability with AI analysis and automation.
The platform is built on an open and scalable architecture, normalizing data from Incognito's entire product suite and other data sources while analyzing correlations. By applying advanced analytics and machine learning to systematize data and identify patterns, it provides end-to-end visibility into the status and service quality of all networks.
Craig Sinasc, Incognito's Product General Manager, said that broadband service provider networks typically detect issues when something goes wrong. The key is bridging the gap between recognizing performance degradation and taking actual action.
He explained that NEXA helps service providers prevent network issues from becoming customer inconveniences by connecting operational signals to subscriber and service impact, enabling early insight and automated response.
